You deserve to live life on your own terms. At InCare Supports, we understand that independence matters — whether that's staying in your own home, making your own choices, or simply having the freedom to be yourself.
Our Support at Home services are built around you. We're here to provide the care and assistance you need, so you can focus on what matters most. With compassionate, personalised support tailored to your lifestyle and preferences, you can enjoy greater peace of mind knowing help is there when you need it.
Living your best life means having dignity, choice and control. That's what we're committed to delivering, every single day.
Your Support at Home Services
Personal Care
Nursing and Allied Health Care
Domestic Assistance
Social Support
Transportation
Support at Home Service Levels Explained
If you’re feeling confused about the Support at Home program and what funding covers, you’re not alone — many families looking for aged care help at home are comparing Support at Home providers and trying to understand what home care services are included. In most cases, Support at Home funding can be used for personal care at home, nursing care at home, domestic assistance for elderly, social support, and transport assistance for elderly, and sometimes a smaller portion may apply to assistive technology depending on assessed needs and budget — the FAQs below explain it clearly.
FAQs
What is the Support at Home program?
Support at Home is an Australian Government aged care program designed to help older Australians receive aged care help at home so they can stay safe, independent, and supported in their own home. It can fund a mix of home care services depending on assessed needs and budget.
Who is eligible for Support at Home services?
Eligibility is generally for older Australians who need assistance to live safely at home. If you’re unsure where you or your parent fits, InCare Supports can talk you through the typical pathway and what information is helpful to have ready.
What services can Support at Home funding be used for?
Support at Home funding is commonly used for:
- Personal care at home
- Nursing care at home
- Domestic assistance for elderly
- Social support / companionship
- Transport assistance for elderly In some cases, a smaller portion may apply to assistive technology/products, depending on assessed needs and budget.
What falls under Personal Care at Home?
Personal care at home typically includes help with day-to-day self-care tasks such as:
- Showering and bathing
- Dressing and grooming
- Toileting support
- Mobility assistance and safe transfers
 What falls under Nursing Care at Home?
Nursing care at home typically includes clinical supports such as:
- Medication support and monitoring
- Wound care
- Health monitoring and clinical check-ins (as required)
What falls under Domestic Assistance (home help)?
Domestic assistance for elderly typically includes practical home help such as:
- Cleaning and tidying
- Laundry
- Linen changes
- Meal preparation support (where applicable).
What falls under Social Support?
Social support typically includes:
- Companionship and wellbeing check-ins
- Support to attend social activities
- Community engagement to reduce isolation
What falls under Transport Assistance?
Transport assistance for elderly commonly includes:
- Help getting to medical appointments
- Shopping support
- Transport to social outings and community activities.
Can Support at Home funding be used for assistive technology or products?
Sometimes. Depending on your assessed needs and budget, a portion of funding may be available for assistive technology/products or essential items. InCare Supports can help you understand what’s realistic and what documentation may be required.
Can my parent choose what support they receive and when?
Yes — customer choice and independence are central to Support at Home. Wherever possible, services should be tailored to the person’s preferences, routines, and goals. We work with you to build a plan that supports independence rather than taking over.
Can my parent choose what support they receive and when?
Yes — customer choice and independence are central to Support at Home. Wherever possible, services should be tailored to the person’s preferences, routines, and goals. We work with you to build a plan that supports independence rather than taking over.
How it works
Get in touch with our team
Call us on 1300 000 241 or send us an email info@incaresupports.com.au to get started.
We understand your needs
We take the time to listen and understand your Support at Home Aged Care funding, and level of support issued. This ensures everything we recommend is tailored to you.
Personalised support plan
We create a customised plan designed around your lifestyle, goals and care needs. Every detail is considered to ensure comfort, safety and independence.
Ongoing support
Our team provides consistent, compassionate support and regularly reviews your plan as your needs evolve. We’re here for you every step of the way.
Trusted Home Care by InCare Supports
When you choose Support at Home with InCare Supports, you're partnering with a trusted provider of aged care help across Melbourne. Our customers rely on us because we deliver compassionate, reliable care that makes a real difference.
We understand that quality home aged care means listening to what matters most to you and working with genuine commitment to your wellbeing. Whether you need personal care, domestic assistance, meal preparation, transport, or respite care, our team upholds the highest standard.
Combined with our supply of consumables and assistive technology, we bring together the expertise to support you comprehensively. Your comfort, dignity and independence are the foundation of everything we do.
Not sure where to start?
Get in touch with us to find the right support for your needs.
Contact Us
Our team is here to make your experience fast, convenient and stress-free.