Shopping with NDIS or Support at Home funds at InCare Supports is simple. If you're an NDIS participant with a plan-managed or self-managed plan, you can use your Core Supports (low assistive technology / consumables) budget to purchase our products. We also accept Support at Home (Aged Care) funds.
How it works
Shop as normal and add your items to cart.
At checkout, you'll be asked if you're paying with NDIS or Support at Home funds.
If yes, you'll be taken to a short form to enter your details, no separate email needed.
Once submitted, continue on to fill in your shipping and contact details to complete your order.
We'll invoice your plan manager or provider directly once your order is processed.
Shop NowPrefer to order a different way?
If you'd rather not order online, our team is happy to help you place your order over the phone or by email. Call us on 1300 000 241 or email shop@incaresupports.com.au.
Frequently asked questions
I'm a parent ordering for my child (or myself) - what do I put in the form?
Enter the details of whoever the funding belongs to for that order, the client or participant, even if you're the one placing the order. There's also a field asking your relationship to them (e.g. parent/guardian), which just helps our team if we ever need to double-check anything.
I'm a support coordinator ordering for multiple clients, do I need a separate form each time?
Yes, for now, since each order needs to be invoiced to a specific client's plan manager, we ask for their details on each individual order rather than assuming which client an order belongs to.
Why do I need to fill in my details every time I order?
Because our customers order in a lot of different ways, sometimes for themselves, sometimes for a child and sometimes support coordinators place orders for several different participants. Rather than guess who an order belongs to, we ask each time so your invoice always goes to the right plan manager or provider for that specific order.
After I check out, I've been automatically signed in with Shop Pay - what is this?
Shop Pay is a free service that makes reordering and tracking your shipments easier, it securely remembers your details so future orders and tracking are quicker. If you're paying via NDIS or Support at Home invoicing rather than card, just look for "Pay another way" or "Check out as guest" on that screen, and you'll see the invoicing option there.
Why did you set it up this way?
Previously, customers had to remember to separately email us their NDIS or Support at Home details after checking out, which was easy to forget and caused delays getting invoices to plan managers. Now everything's captured in one place during checkout, so nothing gets missed.
What if I make a mistake or need to change something after ordering?
No problem, just give us a call on 1300 000 241 or email shop@incaresupports.com.au and we'll sort it out.
